Legal
Cancellation Policy
Last updated: 23 August 2026
1. Order Cancellation Window
Orders may be cancelled while they remain eligible in the order lifecycle. Once fulfilment or shipment begins, cancellation may no longer be available.
2. Customer Cancellation
Customers may use the cancellation option available inside their account when eligible.
3. Lã Vego Cancellation
We may cancel orders because of stock issues, payment failures, technical errors, suspected fraud or delivery impossibility.
4. Refund for Cancelled Orders
Eligible prepaid orders cancelled before fulfilment will be refunded through an appropriate payment channel.